| Our mission is to provide an excellent online buying experience. This mission is driven by our own experiences in today’s world of customer service. It seems as if fewer companies focus on the customer, but rather the sale. We put our customer first in everything we do. Our goal is that you are 100% satisfied with your purchase. We accomplish this in several ways:
Here are four of the main reasons why we are confident you will become a satisfied customer.
Customer Experience
We offer our customers several ways to purchase from us. Many of our clients find what they want online, and simply purchase it. Others call us looking for suggestions or have specific questions. We have people that answer our customer service lines. We respond to all email requests timely. If you are not satisfied for any reason, you can return your item for a refund (see our refund policy).
Selection
We are continually looking for the most unique product to offer our clients. We don't just sell lights; we sell lights that are hand selected by our buyers for their uniqueness, quality and price.
Price
We have excellent relationships with our manufacturers and suppliers, therefore we maintain low overhead on our products. This is passed on to you, our customer.
Quality
We offer lighting from the top manufactures in the world. We stand behind the quality of the products we sell which is why we provide you with a helpful Customer Review for every item on our sites, offer a twelve month warranty, and will replace any item that you receive that is not 100% as described.
Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 7 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.
Please see our return policy for more information.
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